Vision

To be a centre of excellence in professional IT training & consultancy in the region by the year 2020.

Mission

To provide high-quality ICT training, consultancy and other services to the UNZA community, the government, private sector, NGOs and the general public.

Objectives

The main goal of the CTU is to deliver services of the highest quality in IT Training, IT Consultancy and other ICT services to our esteemed customers by meeting/exceeding their expectations for sustainability and growth in the dynamic IT industry.

Philosophy

“Service and Excellence” form the basis of our custom to our clients at UNZA; the unit operates on “Putting Quality First” in providing the best customer experience ever.

Values & Beliefs

Our business is guided by the following core values: Honesty & Integrity, Consistency, Commitment, Efficiency, Customer Focus, and Quality Assurance.

Mandate      Courses    Consultancy

Under Courses: Attach the brochure attached)

Under Mandate (Write up below)

THE ROLE OF THE TECHNOLOGY AND E-LEARNING SUPPORT UNIT IN THE UNIVERSITY.

1.0 Introduction

The advancement of digital technology and the growing demand for flexible learning have made it essential for universities to establish dedicated support units. The Technology and E-Learning Support Unit (TELS) plays a crucial role in enabling academic staff, students, and administrative departments to effectively integrate technology into teaching, learning, and administrative processes.

2.0 Core Responsibilities of the Technology and E-Learning Support Unit

The primary responsibilities of TELS include:

2.1. Supporting Online and Blended Learning

·         Assisting in the development and delivery of e-learning content.

·         Offers supports in digital content development.

·         Trainings on the use of Learning Management Systems (LMS) such as Moodle both Lecturers and Students.

·         Ensuring accessibility and usability of online courses.

2.2. Instructional Design and Content Development

·         Working with lecturers in the university schools to design high-quality digital learning materials.

·         Providing multimedia production services including video recording, editing, animations, and graphics.

2.3. Staff Training and Capacity Building

·         Organizing workshops and training sessions for academic and support staff on how to use e-learning platforms and digital tools effectively.

·         Offering one-on-one or departmental coaching for specific software or platforms or training needs.

2.4.  Research and Quality Assurance

·         Evaluating e-learning strategies and tools to ensure best practices.

·         Conducting surveys to understand the user experience and recommending improvements.

2.6. Digital Policy Development

·         Assisting in the formulation of digital learning policies.

·         Ensuring compliance with institutional and international standards for e-learning.

Under Consultancy

  Tailor-Made Training

Byte Solve Consultants Limited will deliver customized training programs to address the specific needs of:

●        Corporate Clients: Capacity-building and skills development for employees at all levels.

●        Educational Institutions: Specialized training for educators, administrators, and students.

●        Government Agencies: Policy implementation, technology adoption, and service delivery training.

●        Community Organizations (CBOs): Skill-based programs to empower local communities.

●        Individuals: Career advancement and professional development courses.

ICT Consultancy

●        Technical Support Services: Provide ICT support, including system troubleshooting, systems hosting, network setup, and maintenance for businesses and individuals.

●        Custom Software Development: Tailored software solutions for businesses, NGOs, and academic institutions.

●        E-Learning Platforms: Customise and manage online education tools for secondary schools, colleges, and corporate clients.